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Frequently Asked Questions
Everything you need to know about your mattress
Is delivery free?
Yes, delivery is completely free with every mattress purchase. There are no hidden shipping charges.
Do you offer home delivery?
Yes, we deliver right to your doorstep within 3–7 business days across all major cities.
What materials is the mattress made of?
The Mattress is built with three layers — a gel-infused memory foam comfort layer for pressure relief, a transition foam layer for support, and a high-density support core for durability. The cover is a breathable knitted fabric that is removable and zip-off washable.
Can I choose my comfort level?
Yes — every size is available in three comfort levels: Soft (plush feel), Medium (balanced support), and Firm (extra support). You can select your preferred comfort during checkout.
How do I care for my mattress?
Use a washable mattress protector to guard against spills and dust. The knit cover is removable and machine-washable on a gentle cycle — simply zip it off and air dry. Rotate the mattress head-to-foot every 3 months to promote even wear. Spot clean minor stains with a mild detergent and damp cloth; never soak the foam.
How does the return process work?
If the mattress is not the right fit, simply request a return through your account dashboard or contact customer support. We arrange a pickup and issue a full refund once the mattress is collected. No restocking fees and no hidden charges.
Do you have customer support?
Yes, our customer support team is available during office hours via phone and WhatsApp. You can reach us at phone for any queries regarding orders, products, or delivery.
Is warranty included?
Yes, warranty coverage depends on the product. Warranty details are mentioned in the specifications section of each product page. Please check the product description for exact warranty terms.
